1. General Information

All orders are subject to food availability. If any meal is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

  1. Delivery Location

Meals ordered on our website are only available for delivery to addresses specified or for pickup.  Any shipments outside of Canada are not available at this time.

  1. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of order and meal ordered 

Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 4 hours.

Please note we do not accept payment on delivery.

  1. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

  1. Delivery Costs

Delivery costs are based on the location. To find out how much your order will cost, simply send us a message with your order id via WhatsApp or email order@rootsandpeppers.com before you place an order. 

Sales tax is charged according to tax laws 

  1. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at  customerservice@rootsandpeppers.com

  1. Questions

If you have any questions about the delivery and orders,  please contact us at info@rootsandpeppers.com