FAQ
Roots and Peppers cooks great meals with Nigerian roots. We prepare meals that is enjoyed by diverse clientele. We offer bookings for events as well.
You can get in touch with us via email us at info@rootsandpeppers.com or WhatsApp +234 805 336 1760 our customer service agent will get back to you as soon as possible (usually expect a reply within 1 business day).
Our business hours are between 9am – 5pm. Monday – Saturday
Please send a WhatsApp message with your order number to +234 805 336 1760 and we would respond as soon as possible
Please email customerservice@rootsandpeppers.com as soon as you realise you have entered the wrong address and our customer service team will assist you.
We provide the safest and quickest payment methods:
- PayPal
- Direct Transfer
- VISA Card
- Mastercard
- American Express
- Stripe
Upon confirmation of payment, food ordered is processed and delivered within around 2hrs-4hrs.
Our website is very secured using encrypted SSL to ensure that your details are not leaked. and we also ensure that no one can tamper with your transactions which secures your privacy and preventing sensitive information from falling into the wrong hands.
Upon confirmation of payment, you get a confirmation message with an order id for tracking your orders. You can send us a message via WhatsApp or email to know about your order.
Yes! an invoice or receipt is processed and sent to you either upon delivery or via email after an order or both.
Yes! a small fee is charged based on location and would be communicated upon receiving your orders.