Refund Policy for Roots and Peppers
Thank you for shopping at Roots and Peppers
We offer refund and/or exchange within 24hrs of your purchase, if 24hrs have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Exchanges
- Any meal not in its original condition, is damaged or missing parts
- What you ordered is different from what you got
To complete your return, we require a receipt or proof of order. No refund is done without receipt of order
- Only packed meals will be replaced.
- Self-compromised meals will not be accepted.
Exchanges (if applicable)
We only replace meals if they are defective or damaged. If you need to exchange it for the another order, please send us an email at orders@rootsandpeppers.com and send your item to back to the place of pickup immediately you receive it
There is no refund. Any issue due to customer errors attracts fees on reorder.
Once your return is received and inspected, we will send you an email to also notify you of the approval or rejection of your refund.
If you are approved, then you would be given a new order just as you initially made it.
You would only be refunded if you are debited multiple times with your bank statement showing the multiple debits
Delivery Policy
- General Information
All orders are subject to food availability. If any meal is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
- In store dinning
Customers are welcomed to our store to eat or take away.
- Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of order and meal ordered
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within few hours.
Please note we do not accept payment on delivery. Our store has multiple means of payment.
4. Delivery Costs
Delivery costs are based on the location. To find out how much your order will cost, kindly reach out to our customer service personnel or via email order@rootsandpeppers.com before you place an order.
Sales tax is charged according to tax laws
5. Damaged Items in Transport or In Store
If there is any damage to the packaging on delivery, contact us immediately at customerservice@rootsandpeppers.com
6. Questions
If you have any questions about the refunds and orders, please contact us at customerservice@rootsandpeppers.com